Technical Customer Success Manager / Solutions Engineer (Israel)

We’re looking for a Technical Customer Success / Solutions Engineer to sit at the intersection of product, engineering, and customers. This role is critical to ensuring customers successfully adopt, deploy, and scale our AI-powered platform.You’ll work hands-on with customers post-sale, helping them integrate our solution into their workflows, troubleshoot technical issues, and unlock maximum value. You’ll also be the voice of the customer internally—feeding real-world insights back into product and engineering.This is a high-impact, customer-facing technical role, ideal for someone who enjoys solving real problems, working directly with users, and shaping an early-stage product.

What success looks like

• Customers onboard faster and adopt the product deeply
• Technical issues are resolved quickly and proactively
• Customer satisfaction, retention, and expansion improve
• Product decisions are informed by real customer usage and pain points

Why join us

• Be an early, foundational hire in a fast-growing AI startup
• High ownership and direct impact on customers and product direction
• Work closely with leadership, product, and engineering
• Opportunity to grow into senior CS, solutions leadership, or product roles

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• Customer onboarding & implementation
  • Lead technical onboarding for new customers, including configuration, integrations, and workflow setup
  • Support API integrations, data ingestion, and system connectivity where relevant
  • Ensure customers go live smoothly and reach first value quickly
  Technical support & problem solving
  • Act as the primary technical point of contact for customer issues post-sale
  • Diagnose, troubleshoot, and resolve product, data, or integration-related issues
  • Partner closely with engineering on complex bugs or edge cases
  Customer success & expansion
  • Proactively monitor customer health and usage
  • Identify blockers to adoption and propose solutions or workarounds
  • Support renewals and expansions by demonstrating technical value and new capabilities
  Product feedback & internal collaboration
  • Translate customer feedback into clear, actionable insights for product and engineering
  • Help define best practices, documentation, and repeatable implementation playbooks

• 3–6+ years of experience in a technical customer-facing role (Solutions Engineer, Technical CSM, Support Engineer, Implementation Engineer, etc.)
• Ability to troubleshoot issues across product, data, and customer environments
• Excellent communication skills—able to explain technical concepts to non-technical users
• Willingness to work in US hours.
• Customer-first mindset with a strong sense of ownership

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